Snippy's news

Delcampe issues

Brezhonneg@snippys.net (Brezhonneg) — Wed, 09 May 2012 19:35:00 GMT

The Delcampe website has had technical troubles for the last 24 hours. These problems have a major influence on our sniper. It's been very difficult to place bids at some times.

We are doing everything we can to adapat, but some bids were missed. Unfortunately, we can only expect that more bids will be missed in the future.

We kindly advise you to be extra cautious with your bids as long as Delcampe has not stabilized their website.

eBay pictures not shown

Brezhonneg@snippys.net (Brezhonneg) — Tue, 03 Apr 2012 18:58:00 GMT

Item pictures are temporarily not displayed for eBay items on the mission control center page. This change will help us to improve our website while we work on some technical adjustments behind the scenes. We expect to display those pictures again in a couple of weeks.

We are sorry for the inconvenience caused. We thank you in advance for your patience and your understanding.

Delcampe sniper fully operational again

Brezhonneg@snippys.net (Brezhonneg) — Fri, 30 Mar 2012 07:37:00 GMT

We successfully adjusted our sniper to the new bid procedure on Delcampe. We had no failure over the last 24h. We will keep monitoring the situation very closely, but we consider the situation to be back to normal again.

Thank you for your patience and your understanding.

Best regards,
Snippy's team

[UPD] New step in bid placement on Delcampe

Brezhonneg@snippys.net (Brezhonneg) — Wed, 28 Mar 2012 20:53:00 GMT

Today, a new confirmation step was introduced in Delcampe bid placement procedure.

This new confirmation step prevented our sniper from successfully placing bids. As a consequence, every mission failed since the introduction of this new confirmation step.

We are really sorry for these failures. We are doing everything we can to adapt to this new bid process and restore our sniper functionality. We will update this news post as soon as we have made any progress.

We apologize for the inconvenience caused and we thank you in advance for your patience while we work on this.

Best regards,
Snippy's team

[UPDATE] Our sniper was patched, and a first bid could be placed successfully. We will keep monitoring the situation to make sure it works with every bids.

[UPDATE] What we consider as a final fix was released and applied to all our sniper servers. We keep monitoring the situation closely, but the functionality and performance seem to be fully restored with this patch.

Happy new bids 2012

Brezhonneg@snippys.net (Brezhonneg) — Sat, 07 Jan 2012 05:29:00 GMT

Snippy's wishes you an excellent and happy new year!

[RESOLVED] e-mail issues

Brezhonneg@snippys.net (Brezhonneg) — Thu, 07 Apr 2011 09:10:00 GMT

Dear users,

At this time, we are having technical issues with our mail system. We have our email team working on the issue and expect to have the problem resolved ASAP. We apologize for this issue and for any inconvenience caused.

Edit: this problem was resolved within 24h, we again apologize for any inconvenienced caused...

Anticipated bid placement on Delcampe

Brezhonneg@snippys.net (Brezhonneg) — Mon, 21 Mar 2011 08:32:00 GMT

Hi,

Since yesterday, a few Delcampe bids were placed much earlier than planned (sometimes one hour too early) yesterday afternoon and also this morning (Brussels time).

This was caused by a bug on Delcampe. In some circumstances, the time displayed on the bid confirmation screen is off by one hour. Snippy's uses that information to synchronize its sniper, which explains the issue.

We just updated our sniper to take that problem into account, and we are confident that the update will fix the issue. We will keep a eye on the situation to make sure that the situation is back to normal.

We are very sorry for the inconvenience caused. Feel free to contact us should you have any inquiry regarding this issue.

Happy bidding

Improvements are on the way

Brezhonneg@snippys.net (Brezhonneg) — Thu, 09 Dec 2010 09:43:00 GMT

Dear Snippy's users,

As you may have noticed, our website is experiencing annoying slowdowns at peak hours. These slowdowns imply a poor reactivity of our webpages, or even login issues.

The causes of these issues have been identified. At first, we tried to improve the situation by patching our current system, but the issue is actually structural. Our current architecture would not be stable enough in the long run.

This is why we took the tough decision to quit working on improving our current system, and to focus on building a new one, almost from scratch. This decision was tough because such a strategy does not provide any immediate solution for the immediate problem. However, it ensures that our website will become and remain faster and more stable earlier. This work will also allow us to develop and release new features more efficiently, such as targeting new auction sites, or improving our Mission control page.

Since that decision was taken, a considerable amount of work has been accomplished. For instance, our snipers have been completely re-written and improved. Our bid placement reliability and accuracy have improved dramatically since the new snipers were quietly put in operation.

Our efforts now focus on rebuilding our website. The new website will essentially look similar to the current one, but it will be faster and more stable.

To date, the public area of the website has been almost completely re-built. We will now move on to the 'private' area (i.e. the 'My Account' page and the Mission control center).

In terms of schedule, our current aim is to finish the re-development by the end of this month. Then will come the time of deployment and testing before we can make the new architecture public and say farewell to the current one. We really hope to be able to complete this transition in January 2011, that is to say in a month or so. The actual date will depend on the results of preliminary testings.

To make it short, this post is mostly to acknowledge that our website currently has issues, and to let you know that we take this issues very seriously. We are working very hard on solving these problems as soon as possible. We thank you in advance for your patience and your comprehension.

Happy bidding,
The Snippy's team

Bids history temporarily disabled

Brezhonneg@snippys.net (Brezhonneg) — Fri, 29 Oct 2010 12:52:00 GMT

Dear users,

As some of you may have noticed, Snippy's website has been quite slow at peak hours recently. This does not affect the bid placement - our success rate and accuracy have never been so high. However, many pages of the website are slow to respond from time to time.

There are multiple technical reasons for this. They have been identified, and we are actively working on finding solutions. However, most of the solutions cannot be put in place over night, and we will need time to iron out those issues permanently.

In the meantime, in order to make our website more responsive, we decided to partially disable your bids history. From now on, all the missions that you registered before 2010 will be unaccessible. We believe that this measure alone will really help in bringing back some responsiveness to Snippy's website. To be clear, your bids history is not lost or deleted. It is just temporarily not accessible.

We are very sorry for the inconvenience caused. We will do everything in our power to restore all the website functionalities as soon as possible. We thank you in advance for your patience and your comprehension.

Best regards,
The Snippy's team

Occasionally slow website

Brezhonneg@snippys.net (Brezhonneg) — Wed, 19 May 2010 16:23:00 GMT

Our web site may become very slow or even totally unresponsive for short periods of time. If you cannot browse our website normally, please give it a try a few moments later.

Our technical team has been alerted and is investigating the cause.

Please note that our sniper is not located on the same servers as our website. Therefore, bid placement should remain fully operational.

We are really sorry for the inconvenience this problem will cause. We thank you in advance for your kind understanding.

Best regards,
The Snippy's team